acd444 Privacy Policy

acd444 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access the Platform.
• Third-party payment providers: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay, or partner banks to verify deposits and withdrawals.
• Identity verification services: Where we use a third-party KYC (Know Your Customer) provider to verify your identity document, we receive a verification result (pass/fail) and may retain a copy of the document as required by compliance obligations.
• Analytics providers: Aggregated, anonymised behavioural data from analytics platforms to help us understand how players use the acd444 Platform and to improve our services.

acd444 uses the personal data we collect for the following purposes:

• To create and manage your acd444 account, including processing your registration and verifying your identity and age (21+ requirement).
• To process deposits, withdrawals, and any other financial transactions on the Platform.
• To provide customer support and respond to your queries, complaints, and feedback.
• To detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and any other prohibited conduct set out in our Terms & Conditions.
• To comply with applicable legal and regulatory obligations, including record-keeping and reporting requirements.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send promotional communications, including bonus offers, tournament invitations, and seasonal promotions — only where you have given explicit consent to receive such communications.
• To analyse aggregated usage patterns and improve the acd444 Platform, game selection, and user experience.
• To enforce our Terms & Conditions and protect the rights, property, and safety of acd444, our players, and third parties.

acd444 uses cookies and similar technologies to enhance your experience on the Platform and to gather analytical data. The following categories of cookies are used:

• Essential cookies: Required for core Platform functionality such as maintaining your logged-in session, remembering your language preference, and processing transactions. These cannot be disabled without affecting Platform performance.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data is used solely to improve acd444's services.
• Preference cookies: Used to remember your settings and preferences so that you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent account activity, bot traffic, and session hijacking attempts.

Most mobile browsers allow you to control or delete cookies through your browser settings. Please note that disabling essential cookies may result in reduced Platform functionality or the inability to access certain features of acd444.

acd444 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of trusted partners, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions involved in processing your transactions.
• Identity verification providers: Third-party KYC service providers used to verify your identity document and confirm your age.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session identifiers to facilitate gameplay — they do not receive your full personal profile.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory obligation, we may disclose personal data to relevant government or law-enforcement bodies.
• Fraud prevention services: Third-party fraud detection providers who help us identify and prevent fraudulent activity, money laundering, and bonus abuse on the Platform.

Any third-party data processor engaged by acd444 is contractually required to process your data only for the specified purpose, to maintain appropriate security standards, and to delete or return your data once the processing purpose is fulfilled.

acd444 retains your personal data for as long as your account remains active. Upon account closure, we retain certain categories of data for the following minimum periods in order to comply with legal obligations, resolve disputes, and enforce our agreements:

• Account registration data and identity documents: 5 years from the date of account closure.
• Financial transaction records (deposits, withdrawals, bonuses): 5 years from the date of each transaction.
• Betting and game history: 3 years from the date of each session or wager.
• Customer support communications: 2 years from the date of the last communication.
• Security logs and fraud investigation records: Up to 7 years where a suspected fraud, money laundering, or legal matter is involved.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be attributed to you as an individual.

acd444 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:

• All data transmitted between your device and the acd444 Platform is encrypted using 256-bit SSL/TLS.
• Account passwords are stored as salted cryptographic hashes — they are never stored in plain text.
• Access to personal data within acd444's internal systems is restricted to authorised personnel on a strict need-to-know basis.
• All internal staff with access to player data are subject to confidentiality agreements and regular data protection training.
• Our servers and databases are hosted in secure data centres with physical access controls, redundant backups, and 24/7 monitoring.
• We conduct regular security audits and penetration tests to identify and remediate vulnerabilities in our Platform.

While acd444 takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for reporting any suspected unauthorised access to [email protected] immediately.

acd444 may send you promotional communications about bonuses, new games, tournaments, and seasonal offers (such as BPL season promotions, Eid specials, or Pohela Boishakh campaigns) via SMS or email, but only where you have explicitly opted in to receive such communications during registration or at a later point in your account settings.

• You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting [email protected].
• Withdrawing marketing consent will not affect the delivery of essential transactional communications such as deposit confirmations, withdrawal notifications, or security alerts — these are sent regardless of marketing preference as they are necessary for account operation.
• acd444 will never send marketing communications on behalf of third-party advertisers or gaming brands other than acd444 itself.

The acd444 Platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account without notice.

• acd444 employs age verification checks during the registration process to enforce this restriction.
• If you believe that a minor has registered an account on the acd444 Platform, please notify us immediately at [email protected] and we will investigate and take appropriate action within 48 hours.
• Parents and guardians are encouraged to use device-level parental control tools to prevent minors from accessing online gambling platforms.

acd444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we provide. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent notice on the Platform prior to the change taking effect.

• The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
• Your continued use of the acd444 Platform after any update to this Policy constitutes your acceptance of the revised terms.
• If you do not agree with a material change to this Policy, you may close your account by contacting [email protected] before the change takes effect.